MIAGLAM T&Cs

Information About Us

At MIAGLAM, we oversee the operations of the website www.miaglam.co.uk. The service is managed by one entity ELLRIO LIMITED operating under limited company number 15433844 established 23rd January 2024 and registered at the address United Kingdom, London, 10 Orme Court, W2 4RL.

 We reserve the right to modify this Agreement at any time by informing you via email address as outlined within this Agreement. Non-substantive changes may be made without prior notice. However, for substantive changes, we will provide at least seven (7) days' notice before they take effect. During this period, you have the option to reject the changes by terminating your account. Continued use of the Service after any substantial changes constitute acceptance of the new Terms of Use. If you do not agree with these terms or any future Terms of Use, refrain from using or accessing (or continuing to access) the Service. This Agreement applies to all visitors, users, and others who access the Service ("Users").

 

  1. Use of Our Service

 We offer a platform for staying abreast of current trends in beauty products and exploring new niche brands.

  1. A) Eligibility:

You may only use our Service if you can enter into a binding contract with MIAGLAM and comply with this Agreement and all relevant laws, rules, and regulations. Access to the Service is strictly prohibited for individuals under 18 years old. Furthermore, individuals who have been previously removed from the Service by MIAGLAM are not permitted to access the Service.

  1. B) MIAGLAM Accounts and Ordering:

Your MIAGLAM customer account enables you to place orders for products featured on our site and access various services and functionalities that we may introduce at our discretion. We may offer different types of accounts for different types of users. If you create a MIAGLAM  account on behalf of a company, organization, or entity, you represent and warrant that you are authorized to bind that entity to this Agreement. By linking your account to a third-party service, such as a social media platform, you grant us permission to access and utilize your information from that service in accordance with its terms, and to securely store your login details.

You must not use another user's account without permission. When setting up your account, you must provide accurate and complete information. You are responsible for all activities carried out on your account and must keep your password secure. We recommend using strong passwords that include a mix of upper and lower case letters, numbers, and symbols. Notify MIAGLAM immediately if you suspect any unauthorized use of your account. We are not liable for any losses resulting from unauthorized account access.

You can manage your user profile and interactions with the Service by adjusting settings in your customer account page powered by Shopify and other MIAGLAM operational platforms. By providing us with your email address, you consent to receiving Service-related notifications via email, including those required by law. We may also use your email address to send other messages, such as updates on Service features and special offers. If you prefer not to receive such emails, you can opt out or modify your preferences in your customer account page. Opting out may result in missing out on updates, improvements, or offers via email.

  1. C) Service Guidelines:

To utilize the Service, you agree not to partake in the following prohibited activities:

(i) Reproducing, disseminating, or revealing any part of the Service through any medium, including automated or non-automated scraping.

(ii) Employing any automated system, such as robots or spiders, to access the Service in a manner that generates more request messages to Beauty Trend servers than a human could reasonably produce using a standard web browser within the same time frame. Public search engine operators are granted revocable permission to use spiders for creating publicly available searchable indices of materials on our site, but not for caching or archiving.

(iii) Transmitting spam, chain letters, or unsolicited emails.

(iv) Attempting to disrupt, compromise system integrity or security, or decipher any transmissions to or from the servers hosting the Service.

(v) Taking actions that place an unreasonable or disproportionately large burden on our infrastructure, at our sole discretion.

(vi) Uploading invalid data, viruses, worms, or other software agents through the Service.

(vii) Harvesting personally identifiable information, including account names, from the Service.

(viii) Using the Service for commercial solicitation purposes.

(ix) Impersonating another individual or misrepresenting your affiliation, conducting fraud, or attempting to conceal your identity.

(x) Interfering with the proper functioning of the Service.

(xi) Accessing Service content through unauthorized means or technologies.

(xii) Circumventing measures we employ to prevent or restrict access to the Service, including features that limit content use or copying.

You may copy and distribute audiovisual content available on the Service; however, you may not alter or modify such content in any way, nor remove associated copyrights.

We reserve the right to modify the Service, discontinue providing certain features, impose usage limits, or terminate your access to the Service, permanently or temporarily, without prior notice or liability, for any reason, including violation of this Agreement or for no reason at all. Upon termination, you are still bound by this Agreement.

You are solely responsible for your interactions with other MIAGLAM Users. While we reserve the right to monitor disputes between users, we are not obligated to do so. MIAGLAM assumes no liability for your interactions with other users or for any user's actions or inaction.

  1. User Content:

Certain areas of the Service enable users to contribute content such as profile details, comments, questions, and other materials (referred to as "User Content"). You retain ownership of your User Content.

 You agree not to post User Content that:

(i) Poses a risk of harm, loss, injury, distress, or damage to individuals, animals, or property.

(ii) Seeks to exploit or harm children.

(iii) Constitutes or contributes to illegal activities.

(iv) Contains unlawful, harmful, abusive, defamatory, infringing, invasive, harassing, or otherwise objectionable content.

(v) Violates third-party rights, including Intellectual Property Rights or privacy.

(vi) Contains inaccurate information.

You confirm, represent, and warrant the following regarding your User Content:

(A) You have obtained written consent from identifiable individuals featured in the User Content.

(B) Your User Content and its use by MIAGLAM  will not violate any laws or infringe third-party rights.

(C) MIAGLAM may utilize your User Content without liability for payment of fees or royalties.

(D) Your provided information is truthful and accurate to the best of your knowledge.

MIAGLAM reserves the right to reject or remove any User Content that violates these provisions. We assume no responsibility for User Content posted by users or third parties. You are solely responsible for your User Content and its consequences. You acknowledge that User Content posted by others may not be accurate or suitable for your needs, and MIAGLAM is not liable for any alleged damages resulting from User Content.

  1. User Content License Grant                                                                          By posting any User Content on the Service, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to MIAGLAM a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Service and MIAGLAM’s (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each User of the Service a non-exclusive license to access your User Content through the Service, and to use, reproduce, distribute, display and perform such User Content as permitted through the functionality of the Service and under this Agreement.
  1. End User License Grant

    Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Service for your personal, non-commercial use only and as permitted by the features of the Service. MIAGLAM reserves all rights not expressly granted herein in the Service and the MIAGLAM Content (as defined below). MIAGLAM may terminate this license at any time for any reason or no reason. 
  1. Our Proprietary Rights

    Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users (the “MIAGLAM Content"), and all Intellectual Property Rights related thereto, are the exclusive property of MIAGLAM and its licensors (including other Users who post User Content to the Service). Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any Beauty Trend Content. Use of the Beauty Trend Content for any purpose not expressly permitted by this Agreement is strictly prohibited.
    You may choose to or we may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place MIAGLAM under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, MIAGLAM does not waive any rights to use similar or related ideas previously known to MIAGLAM, or developed by its employees, or obtained from sources other than you.
  1. Ordering Products:

To purchase products from our site, begin by placing an order through our standard order form. Upon submitting your order, you will receive an email acknowledgment from us, indicating receipt of your order. It's important to note that this acknowledgment does not signify acceptance of your order. Your order serves as an offer to purchase a product from us. All orders are subject to our acceptance, which we will confirm by sending you a Dispatch Confirmation email once the product has been dispatched. The Contract between us will be established only upon sending the Dispatch Confirmation, relating solely to the products confirmed for dispatch. Any additional products in your order will be dispatched once confirmed separately. Payment processes for all products ordered through our site are outlined in Section 8 below.

For damaged items, please send images of the damage to our Customer Care Team for Quality Assurance purposes using the email hello@miaglam.co.uk . Replacement options, if applicable, will be provided following QA review.

While we strive to ensure accuracy, we cannot guarantee that all information on the website is error-free. Pricing inaccuracies or typographical errors may occur, which we reserve the right to correct without liability. We also retain the right to limit quantities purchased by Subscribers and to modify, suspend, or terminate monthly editions, limited editions, or promotions at any time without prior notice (including after an order has been placed or acknowledged). Availability of products described on our website is not guaranteed.

 

 

 

 

  1. Billing, Shipping, and Payment Policies:

We typically ship within an estimated 14 business days after receiving payment, though this timeline is subject to change without prior notice. Once your box is en route, you'll receive an email with a tracking number for shipment monitoring via the chosen service provider. Please note that occasional shipping delays or product back-orders may occur due to vendor/brand fulfilment processes. Regrettably, refunds are not available for unforeseen delays.

Delivery generally takes 7-10 business days from the warehouse departure.

To update shipping addresses, changes must be made by the last day of the preceding month for the changes to apply to the next month's shipment. Failure to update in time may result in a forwarding fee if the shipping label uses the previous address. MIAGLAM is not responsible for reshipping items returned due to incorrect or undeliverable addresses.

Customers are responsible for paying duties and customs clearing expenses.

Certain Service aspects, like subscription plans, may involve fees. By using paid aspects, you agree to the quoted pricing and payment terms, subject to updates. MIAGLAM may introduce new services with additional fees or change existing service fees at its discretion. Payment for products must be made via credit, debit card, payment split options or PayPal. Only one payment method is accepted at a time. If there's a payment error with multiple payment options, the transaction may default to the most recent method used. In case of account suspension or termination due to a breach of this Agreement, no refunds or exchanges are provided for unused subscription time, license fees, content, data, or other aspects.

 

Refunds and exchanges for products are not available once delivered by us or our supplier to the carrier, except for damaged or expired items. Damaged or missing products must be reported to MIAGLAM within 5 days of receipt, while lost or undelivered boxes must be reported within 14 days of the shipping date.

 

Products purchased via the Service are delivered by an independent carrier. The risk of loss transfers to you upon delivery to the carrier, while title passes to you upon full payment, including shipping and handling charges.

 

All purchase information must be accurate and complete. You're responsible for charges incurred by credit or debit card users, including taxes. Payments are processed through our site based on the form you select during order submission or registration. Beauty Trend may withhold or charge back amounts due to a breach by you pending investigation. Ensure accurate contact and payment information, including tax details. You agree to pay all applicable taxes or charges imposed by any government entity. Any payment disputes must be reported in writing within 30 days of payment.

If a credit or debit card payment fails, we may attempt to reprocess it within 48 hours. You'll receive at least 48 hours' notice before any further attempts, and you can cancel your order if you don't want further attempts.

  1. No Professional Advice
    Any product or other information (for example, product ingredients, instruction for a particular product beauty use) is for informational purposes only and should not be construed as professional advice. No action should be taken based upon any information contained in the Service. You should seek independent professional advice from a person who is licensed and/or qualified in the applicable area.

MIAGLAM hereby disclaims in no event will we be liable for any adverse reactions resulting from the use of its products, including but not limited to allergic reactions, irritations, and redness. Users of MIAGLAM products are advised to meticulously review the ingredient lists provided on the Company's website or packaging, seek guidance from dermatologists and beauticians, and consider their individual skin and health conditions prior to applying any products sold under the MIAGLAM brand, sold via MIAGLAM website and subscription model and those featuring the MIAGLAM logo produced by third-party brands.

  1. Privacy
    We care about the privacy of our Users. We collect, use and share personally identifiable information and non-personally identifiable information as set forth in our Privacy Policy.
    11. Security
    MIAGLAM cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
  1. Third-Party Links
    The Service may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by MIAGLAM. MIAGLAM does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third party website from the Service, you do so at your own risk, and you understand that this Agreement and MIAGLAM’s Privacy Policy do not apply to your use of such sites. You expressly relieve MIAGLAM from any and all liability arising from your use of any third-party website, service, or content. Additionally, your dealings with or participation in promotions of advertisers found on the Service, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that MIAGLAM shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.
  2. Indemnity
    You agree to defend, indemnify and hold harmless MIAGLAM and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service, including any data or content transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable law, rule or regulation; (v) any claim or damages that arise as a result of any of your User Content or any that is submitted via your account; or (vi) any other party’s access and use of the Service with your unique username, password or other appropriate security code.
  3. No Warranty
    THE SERVICE, PRODUCTS AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, PRODUCTS AND MATERIALS ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MIAGLAM OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, BEAUTY TREND, ITS SUBSIDIARIES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICE.
    MIAGLAM DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE MIAGLAM SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND MIAGLAM WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
  1. Limitation of Liability
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MIAGLAM, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SERVICE. UNDER NO CIRCUMSTANCES WILL MIAGLAM BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MIAGLAM ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL BEAUTY TREND, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO MIAGLAM HEREUNDER.
    THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF BEAUTY TREND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
  1. Assignment
    This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by MIAGLAM without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
  1. General
    A) Governing Law.
    These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
    Should you have any questions you can contact us at hello@miaglam.co.uk
  1. Orders

All orders are subject to acceptance and availability. In the event that the goods ordered are unavailable, you will receive notification via email (or alternative means if an email address is not provided), affording you the choice to either await restocking, accept the existing order or to cancel your order.

Any orders placed by you constitute an offer to purchase goods or services from us, which we reserve the right to reject at our discretion. Please note that any automated acknowledgment of your order received from us does not signify our acceptance of your offer to purchase goods or services as advertised on the Website. The formation of a contract between you and us occurs upon (i) debiting your credit, debit card, split payment methods or PayPal account, or (ii) dispatching the goods to you or commencing the services, whichever transpires later.

While we undertake all reasonable measures within our capability to maintain the security of your order details and payment information, we cannot be held liable for any losses incurred should a third party gain unauthorized access to any data provided by you during Website access or ordering, except in cases of negligence on our part.

Upon delivery to the specified delivery address provided during the ordering process, you assume responsibility for the products. We bear no liability for instances where an incorrect delivery address is provided or where you fail to retrieve the products from the designated delivery address. Despite the risk of loss or damage to the products only transferring to you upon delivery, ownership of the products transfers to you upon the later occurrence of: (a) the products being dispatched by us, and (b) receipt of payment by us for the same.

  1. Price and Payment

All prices shown are exclusive of VAT (only where applicable - see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you (if your delivery address is inside the European Union (‘EU’) see ‘Customs clearance responsibilities for EU delivery addresses’). You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Payment can be made by any major credit or debit card, split payment methods or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-auth value of £0.01 will be held against the card until the card issuer validates the payment.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card, split payment methods or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.

You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.